Privacy Policy

Effective Date: January 1, 2026
Last Updated: October 23, 2026

Orixa Health Inc. (“Orixa Health,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us electronically.

By accessing or using Orixa Health’s website or services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information
– Name, email address, phone number, date of birth
– Account login credentials
– Billing and payment information

Health Information
– Medical history and health-related information you provide
– Information submitted during telehealth visits or intake forms

Communication Data
– Messages sent through our platform
– SMS/text message communications (if opted in)
– Email communications and customer support inquiries
– Phone, SMS, and chat conversations with our AI assistant

HOW WE USE YOUR INFORMATION

We use your information to:
– Provide telehealth services and personalized care
– Manage your account and appointments
– Communicate with you regarding services, support, and updates
– Process payments and administrative operations
– Comply with legal, regulatory, and healthcare requirements
– Improve our website, services, and user experience

DATA SHARING AND DISCLOSURE

Orixa Health respects your privacy and limits data sharing.
– Customer data is not shared with third parties for promotional or marketing purposes.
– We do not sell or rent your personal information.
– Information may be shared only as necessary to provide healthcare services, comply with the law, or operate our platform securely.

Mobile Opt-In Data Protection
– Mobile opt-in and consent information is never shared with anyone for any purpose.
– Any information sharing mentioned elsewhere in this Privacy Policy explicitly excludes mobile opt-in data.

USE OF ARTIFICIAL INTELLIGENCE

AI Assistant. Orixa Health uses an AI-powered assistant (“Aria”) to answer general questions from prospective patients by phone, SMS, and chat. Aria can explain our programs, verify your contact information, and send you secure payment links. Aria does not provide medical advice, make clinical decisions, or access your medical records. All medical evaluations, diagnoses, and prescribing decisions are made solely by independent licensed healthcare providers.

How Your Information Is Protected. Information you share with Aria is handled under the same HIPAA safeguards described in this Privacy Policy and is processed by our technology vendors under signed HIPAA Business Associate Agreements. Orixa Health does not use your personal or health information to train AI models.

AI-Assisted Content. Some images, videos, and text on our website and social media are created with the assistance of AI and are reviewed by our team before publication. This content is for illustration and informational purposes only. AI content tools do not receive your personal or health information.

Your Rights Regarding AI. You may ask to speak with a live team member instead of the AI assistant at any time. You may also exercise any of the privacy rights described in this policy, including access, correction, and deletion of information collected through AI conversations, by contacting us using the information below.

TEXT MESSAGING & COMMUNICATIONS

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from Orixa Health Inc. at 866-674-9279.

Message Types May Include:
– Account notifications
– Customer care and support messages
– Delivery or service-related notifications
– Marketing messages (optional)

Consent is not a condition of purchase.
– Message frequency may vary
– Message and data rates may apply
– Reply STOP to unsubscribe at any time
– Reply HELP for assistance

You may also contact us at:
– Phone: 866-674-9279
– Email: support@orixahealth.com

Mobile opt-in information is never shared with third parties.

DATA SECURITY

We use administrative, technical, and physical safeguards to protect your personal and health information, including HIPAA-compliant systems where applicable. While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:
– Improve site functionality
– Analyze website usage
– Enhance user experience

You can manage cookie preferences through your browser settings.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:
– Access your personal information
– Request corrections to inaccurate data
– Request deletion of certain information
– Opt out of non-essential communications

To exercise your rights, please contact us using the information below. (Keep “contact us” linked to https://orixahealth.com/contact-us/)

THIRD-PARTY LINKS

Our website may contain links to third-party websites. Orixa Health is not responsible for the privacy practices or content of those external sites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Orixa Health Inc.
Phone: 866-674-9279
Email: support@orixahealth.com